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Deliveries continue — COVID-19 update, click here
Crown Oil

COVID-19: Keeping the Nation Going

The UK government has categorised the oil distribution and supply industry as a key service, so we want to assure you that we are doing everything we can to keep the nation going.

Crown Oil

Coronavirus: Crown Oil’s Commitment to You

Due to the current situation, we are experiencing higher demand than usual which may result in slightly longer lead times. However, our vast infrastructure, dedicated drivers and network of support teams are allowing us to continue to meet demand and ensure our customers receive their delivery as soon as possible.

For more information on Coronavirus and Crown Oil’s deliveries, visit our Coronavirus FAQs page.

COVID-19

Action already taken

At Crown Oil, our employees’ and our customers’ safety is of utmost importance. As such, we have taken vast steps to reduce the transmission of COVID-19 while continuing to service the nation, which includes:

Prioritised deliveries

Please note, all our deliveries are in line with the UK government’s guidance. Therefore, hospitals, emergency services, schools, nursing homes, care homes and ear-marked retail sites will take priority.

Contactless deliveries

As part of the measures we have put in place to limit the impact of COVID-19, we have asked our drivers to keep their contact with third parties to an absolute minimum. In those circumstances (and for the foreseeable future) our drivers will not be asking customers to sign their handheld device to confirm delivery/receipt.

All tanker deliveries, however, are metered and delivered quantities will be printed automatically onto the invoice thereby providing an alternative proof of delivery. We appreciate that some of our customers may require a POD signed by a member of their staff as part of their payment process, however, this will not be possible until further notice.

We will assume that you are happy to proceed on this basis and waive any relevant contractual requirement for a signed POD if you order fuel from us in future.

Working from home where possible

Following the most recent government advice, all office staff are now working from home where possible to continue to provide support and advice to our customers.

Please note, our operations are continually under review in line with the ever-changing situation. Thank you for your cooperation during these difficult times and stay safe.

Watch our video for more information on how we’re keeping our colleagues safe.

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