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Buying Fuel from Crown Oil – Your Questions Answered

Find answers to many of the frequently asked questions about buying fuels from Crown Oil. You can also learn more by calling our team 0330 123 1444

Crown Oil

Our most asked questions on fuel delivery, storage and ordering at Crown Oil

Many of our customers buy our fuels, oils and lubricants from us simply because we’re competitively priced. Some choose to buy from us due to our friendly and reliable service with some of the quickest delivery times in the industry. Others purchase because of our guaranteed deliveries, made possible with priority fuel contracts and emergency fuel deliveries, giving you 100% peace of mind that your tank will be topped up in no time.

For so many businesses, ongoing access to a reliable and flexible source of high-quality fuel is essential. Obtaining a service of this kind in different parts of the UK has proved elusive for many businesses up until now. As a successful supplier of fuels and lubricants to UK businesses and homes, we’ve devised our customers’ most commonly asked questions about the buying process here at Crown Oil.

If you still have unanswered questions at the end of this guide, simply get in touch with our expert team today on 0330 123 1444 and we’ll be able to help!

Which fuels and oils can I order?

Our most popular products include white diesel (DERV), HVO fuel, red diesel (gas oil), domestic heating oil and industrial heating oil (IHO), as well as a huge range of custom blended and off-the-shelf lubricants from globally renowned brands. So whatever your business type and whatever the sector, you can rest assured that we have the fuels and oils you need to keep refuelled at all times.

Call 0330 123 1444 for a quick and free quote or alternatively fill in the form on this page and a member of our friendly team will be in touch shortly.

What is the size of your delivery vehicles?

Our tanker fleet boasts a vast range of DAF-vehicles:

  • Articulated tankers with a capacity of 36,000 litres
  • GP fuel tankers with a capacity of 35,000 litres
  • 8-wheel fuel tankers with a capacity of 23,000
  • 6-wheel fuel tankers with a capacity of 18,000
  • Small tankers with a capacity of 12,500 litres
  • Baby tankers with a capacity of 8,000 litres
  • Emergency response vehicle with a capacity of 900 litres
  • Curtain side van and Ford Transit drop-side van to deliver tanks, barrels, ancillary products and small containers

Where do you deliver fuel?

Most of our fuels, oils and lubricants are available for delivery UK-wide, however our home heating oil deliveries are restricted to the north-west with a minimum delivery amount of 500-litres. To find out if we deliver to your area, simply give us a call on 0330 123 1444 or fill in our quote form on this page and a member of our team will be in touch shortly.

I’ve run out of fuel unexpectedly, can you help?

Yes we can! You can either order fuel via our 24-48-hour standard delivery service if you can wait for a top up. Or if you need fuel on a same-day basis or outside of the normal working hours, you can take advantage of our emergency delivery service which is available 365 days a year, round-the-clock. Simply call us today on 0330 123 1444 and a member of our team will arrange a quick and reliable delivery.

Are all fuel suppliers not the same?

Whether you’re a foreman that has a tight deadline, a farmer with a crop to get in before the cold weather sets in or a boat owner that needs to leave port urgently, our clients know that whatever their circumstances, they can rely on us 100%, with our same day/next day guaranteed delivery service.

At Crown Oil, we pride ourselves on our consistently high levels of service which is all in a day’s work. Whether it’s our team of friendly account managers who provide one-to-one support, our drivers who are always paired with a smile or our specialist team of technicians and engineers, our aim is to provide an end-to-end service with all your fuel-related needs in one.

We don’t just provide fuel deliveries, we also offer technical help and a wide range of fuel-related services including tank installations, fuel uplifts, tank cleans and more.

Do I need to be at home or onsite to take delivery?

So long as our driver can access your tank with no issues, you don’t need to be home or onsite. You will instead just need to make sure you inform your account manager of the tank location in advance and let them know where they can leave the proof of delivery receipt.

How long is your fuel tanker hose?

Most of our fuel tankers are equipped with a 53-metre (175-foot) hose reels, however our smaller tankers are fitted with a 60-metre (200-foot) hose to ensure we can access hard-to-access fuel tanks.

Our articulated oil tankers have a bulk hose which is around 12-meters (40-feet) but this can be extended when required.

Regardless of your access restrictions, we will do our utmost best to ensure we can reach your site and have it refuelled in no time.

Is it cheaper to buy a tank and order in bulk or purchase regular smaller deliveries?

If you have little storage space and only need small amounts of fuel infrequently, then our 205-litre oil drums or IBCs are the perfect solution.

However, if you purchase fuel on a regular basis and you have the space to store a large oil storage tank onsite, we would recommend buying our fuels, oils or lubricants in bulk, as this will work out cheaper in the long run. We supply and install a range of tanks to ensure your liquid fuels are stored safely and within legislation.

Can you guarantee a delivery time?

We aim to have all deliveries made within 24-48-hours via our standard delivery service, however, if you’re in a remote location and we are in a busy period, it may take a little longer. Upon ordering your fuel, we can arrange a morning or afternoon slot with you, so you can make sure that somebody is available to receive the delivery. Your account manager will always keep you updated, that’s the beauty of our one-to-one service.

If you need your fuel within a few hours or on the next day, you can take advantage of our emergency fuel delivery service. It doesn’t matter whether it’s a Sunday evening or a bank holiday Monday, we specialise in supplying out-of-hours emergency fuel deliveries to ensure you never experience downtime. Our phones are manned 365 days a year, all day long, to give you ready access to a specialist and delivery all year round.

I’m based in a remote or hard to reach location, will you be able to get to me?

We are dedicated to delivering your fuel no matter where you’re located. When you call our team about arranging a delivery, make sure to let them know of any access restrictions, we can then ensure we send the best sized tanker and inform the driver in advance. Our baby tankers, small tankers and emergency response vehicles are perfectly equipped to handle deliveries to sites which are in hard-to-reach locations.

How long will your tanker be onsite?

That depends on how easily accessible the fuel tank is and how much fuel is being delivered. Our drivers are committed to providing a quick and efficient service, which is proven by the consistent positive feedback that we receive from our customers on how friendly and professional our delivery drivers are.

How can I let the driver know of any specific delivery requests, such as who to call upon arrival, or which entrance to use?

When ordering your fuel, your account manager will ask you of any specifics to bear in mind when our drivers are making your delivery. They will log these on the system which then gets communicated to your allocated driver. We always welcome as much information as possible to make our deliveries as stress-free as possible.

My previous supplier let me down, how can I be sure you won’t do the same?

Our ultimate aim is to never let our customers down, which is why have over 75 years’ experience doing exactly that. We offer a free fuel management service that means your account manager will monitor your fuel supplies and arrange deliveries accordingly to make sure you never run out of fuel again. That way, you can concentrate on the important areas of your business and leave the experts to your fuel orders.

I have fuel that I no longer need, can you help?

Absolutely, our sister company, Crown Oil Environmental, has been collecting oils and fuels that are no longer needed for over 30 years, to eradicate the risk of damage to the environment and the inconvenience of surplus oils. So long as you have at least 1,000 litres stored in your oil tanks, our team of engineers can uplift and remove a range of fuels and oils, all in line with current regulations. What’s more, we will always aim to recycle your waste fuels and if feasible, we will offer you a price for your surplus fuels that you no longer require.

I’ve seen that you offer a priority contract service, what does that involve?

For businesses that cannot afford to risk running low or even out of fuel, our priority contract service will enable you to truly remain at the top of our list when it comes to fuel deliveries.

By entering into an agreement with Crown Oil, we will guarantee delivery of fuel to your site, anywhere in the UK, within a set time-limited, regardless of the day, date or time. That way, you can have complete peace of mind that your business will have fast access to fuel should you face a temporary service or fuel delivery interruption.

Are your fuel tankers environmentally friendly?

Yes, all our oil tankers are run on Hydrotreated Vegetable Oil (HVO) which cuts up to 90% of net CO2 emissions thus significantly driving down our scope 1 transport emissions. We also continue to offset any remaining emissions at no cost to our customers. This means that by choosing Crown Oil as your fuel supplier, you’re reducing your scope 3 emissions.

What else can you offer my business?
  • We have over 75 years’ experience, making us one of the most knowledgeable and trusted suppliers in the industry
  • We offer a truly nationwide coverage on most of our fuels and oils
  • You can purchase fuel from 500-36,000+ litres as well as in our 205-litre barrels, meaning we can cater for all your requirements
  • We offer some of the longest payment terms available in the industry for our B2B customers with various payment methods accepted. That way, you can keep your cash for longer, freeing it up for other issues
  • Benefit from our huge buying power. Our prices are constantly being monitored to ensure they always remain competitive for our clients
  • Real-time price information enabling you to make an informed decision on when to buy your fuel

If you’re looking for a fuel company that you can rely on, get in touch with our fuels, oils and lubricants experts today on 0330 123 1444 to discuss your needs and requirements.

I only need a small amount of fuel delivering, can you help?

Our minimal delivery in a tanker is 500 litres but we also supply fuel in 205-litre barrels (45-gallon drums) and IBCs to suit your smaller fuel requirements.

How do I know how much fuel was delivered?

All our deliveries are monitored by the tanker’s meter, and you will receive a printed reading to show you the precise amount dispensed.

Do you offer any fuel-related support?

Yes, we have a team of experienced onsite chemists and technicians who are always available to help; just email us at technical@crownoil.co.uk or simply call 0330 107 1354 to speak to a member of the team!

Our range of fuel-related services include:

  • Fuel system inspections
  • Fuel polishing & recirculation
  • Fuel uplifts, transfers & waste oil collection
  • Tank inspections, cleaning, installations & decommissions
How long does fuel last in storage?

That all depends on the type of fuel you’re storing. Generally, diesel fuel can be stored for up to 1 year without significant degradation if its stored in a clean, dry and cool environment. But if it’s exposed to high temperatures, moisture or other contaminants, its shelf life can be greatly reduced.

Regular maintenance is key in preserving the quality of stored diesel. That’s because diesel contains FAME (Fatty Acid Methyl Esters) which attracts water, therefore increasing the likelihood of microbes forming and eventually sludge which sits at the bottom of tanks.

Advanced renewable paraffinic diesel fuels like Hydrotreated Vegetable Oil (HVO) can be stored for up to 10 years. Its highly controlled production process ensures a consistent and high-quality product that does not contain any esters or contamination. This means that, unlike diesel, it doesn’t react with water/oxygen and form sludge when in storage. HVO fuel is also resistant to diesel bug attack, allowing it to be stored for extended periods of time.

How can I save money on fuel deliveries?

Generally, ordering fuel outside of periods of peak demand helps to keep fuel costs low. That’s because wholesale fuel prices increase when demand does. That’s why if it’s possible, we always recommend buying ahead of the busy winter period. Buying in bulk is great way to avoid this too and can also see great savings! We supply a range of bulk oil tanks, allowing you to store your liquid fuels safely and in bulk.

Keeping tanks topped up to avoid a last-minute emergency delivery that’s outside of the working hours will also help.

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